Job Description

Responsibilities

• As the product owner, you’ll be responsible for the entire product life cycle, from designing customer journey, creating business requirements, user acceptance testing, change management to training and success management
• Identify new trends in roster optimization for improved user experience, customer journey and revenue opportunities
• Evaluate risks, benefits and opportunities to develop software product to holistically meet the objectives of the team and organization
• Continuously measuring OKRs to achieve the best outcome of the software product developed
• Develop robust and easy-to-use UI/UX with designers to improve user experience and increase engagement
• Review user and customer feedback through online surveys, feedback forms and comments regularly. Work closely with internal stakeholders to identify issues or pain points and address areas of improvement
• Research to remain current in software technologies with the technical team and implement new techniques that improve software performance and user experience 
• Adept in Agile product management, translating research and design to deliver regular valuable increments with the Agile team.
• Ensure software product comply with regulatory requirements and organization policies
• Analyse crew utilisation and refine optimisation opportunities. 

Requirements

• Min 5 years in the airlines as a Crew Planner, Crew Controller or Ops Controller
• A proven record and understanding of the ‘Day to Day’ business activities within the Crew Management, Operational Control and Commercial Departments of the airline
• Advance user of Airline Rostering/Crewing system
• Experience with configuration modules and backup system setup
• Very good understanding of available functionality of such system in the market
• Experienced users of AIMS Airline Software would be an advantage
• PhD or MSc in Mathematics, Operations Research, Computer Science, or related field with specialisation in Optimisation. 
• Experience with modern programming languages such as Python, C++, or Java. 
• Excellent communication skills – capable of explaining complex models, trade-offs, and solver outcomes to both technical and non-technical audiences; strong stakeholder and change management skills.